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Field Nation

Support Coordinator (Night Shift)

Requirements

Education

A Level, HSC

Experience

1 to 5 years

The applicants should have experience in the following business area(s):

Software Company, IT Enabled Service, Call Center

Freshers are also encouraged to apply.

Additional Requirements

Fluency in the English language, both spoken and written to master customer satisfaction.

Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.

Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.

A knack for attention to detail; it’s not just a trait; it’s a way of life for you.

Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Responsibilities & Context

Why is this role important to Field Nation?

As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.

What you’ll get to do in this role:

Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud

Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied

Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

Compensation & Other Benefits

Festival Bonus

Mobile Bill

Medical Insurance

Gym Membership

Annual Trip

Profit Share

Gratuity Benefit

Lunch/Dinner Facilities: Fully Subsidized

Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.

Friendly work environment.

Flexible leave/vacation policy.